Refund Policy
The Buyer has a period of 14 (fourteen) clear days from the date of receipt of the Products ordered to exercise his right of withdrawal without having to provide reasons or pay penalties, with the exception of return costs.
To do this, the Buyer must contact the Company by email indicating his/her intention to withdraw. The email must contain: the order number, the name of the Buyer, the date of the order, and the reason for withdrawal, as well as the withdrawal form available on the site www.mysecretea.fr .
The Buyer must return the Products to the Company by any useful means.
Returns must be made in their original condition and complete (packaging, accessories, instructions, etc.) in order to allow them to be put back on the market in new condition, and accompanied by a copy of the corresponding invoice.
Once the items are received and inspected according to the criteria mentioned above, we will send an email to the Buyer to confirm the decision regarding their refund request. If the request is approved, the refund will be processed as soon as possible, and a credit will automatically be applied to the Buyer's credit card or original method of payment.
Only regular priced items may be refunded. Unfortunately, Sale items are non-refundable .
The Buyer will be reimbursed as soon as possible and at the latest within 30 (thirty) days following the date of receipt of the returned Products for the full amount paid for his order, less return costs and products consumed.
Products marked "not suitable for people with allergy risks" are clearly labelled to ensure that consumers are informed before purchase. Therefore, refund requests for Allergy reasons will not be accepted.
No order cancellation may take place outside of the exercise of the right of withdrawal according to the terms above.
In accordance with article L.221-28 of the Consumer Code, the Customer may not exercise the right of withdrawal for:
- The supply of goods liable to deteriorate or expire rapidly
- The supply of goods which have been unsealed by the consumer after delivery and which cannot be returned for reasons of hygiene or health protection.