General Conditions of Sale (CGV)

www.mysecretea.fr General Conditions of Sale

Welcome to www.mysecretea.fr , your space dedicated to the unique experience of well-being teas and infusions. The General Conditions of Sale (CGV) that we present to you below aim to define the rules and commitments governing your transactions on our site.

Objective of the General Conditions of Sale: These General Terms and Conditions aim to establish a clear and transparent framework for your purchases at My SecreTea. They define the terms of sale and delivery, as well as the rights and obligations of both the seller and the buyer, in order to guarantee a harmonious and satisfactory purchasing experience.

Special Conditions of Sale: We draw your attention to the fact that certain products presented on our site may be subject to special conditions of sale. These specific conditions are in addition to the general T&Cs and prevail in the event of contradiction. We invite you to read these specific provisions when purchasing the products concerned.

Professional and Business Commitment: My SecreTea is committed to high professional and business standards. This commitment is reflected in transparency in communication, fair treatment of our customers, and strict compliance with laws and regulations in force.

By continuing to browse www.mysecretea.fr , you fully and unreservedly accept all of the General Conditions of Sale presented below, as well as any special conditions associated with certain products. These provisions are made available to you at any time and remain accessible via a direct and permanent link on our site.

We thank you for your trust and wish you a pleasant experience within the enchanting world of My SecreTea.

The My SecreTea team

These conditions indicate in particular the following information:

• The means of reproduction and archiving of these conditions
• Legal notices of the site mysecretea.fr
• The general conditions of use of the site mysecretea.fr
• The essential characteristics of the goods offered
• The different steps to follow for concluding the contract online
• Technical means of identifying and correcting errors made during data entry
• Languages ​​offered
• The terms of archiving and access to the contract
• The means of consulting the professional and commercial rules to which the seller intends to comply
• Legal and contractual guarantees
• Delivery times, costs and terms
• Delivery tracking and costs of remote communication techniques
• The price
• Payment terms and security means
• Details of how to exercise the right of withdrawal,
• The duration of the contract and validity of the price.

Last updated on 01/09/2018

www.mysecretea.fr is a service offered by ANIYEL D PARIS.

SIRET: 892 836 354
Email: contact@mysecretea.fr

To see the legal notices of the mysecretea.fr site, click here
To see the general conditions of use of the site mysecretea.fr , click here

It is previously specified that these conditions exclusively govern sales, through the site mysecretea.fr.

These conditions are aimed at a consumer who has full legal capacity. These conditions apply to all orders that you place on this site.

Mysecretea.fr is respectful of product quality.

If the product and/or characteristics do not correspond to the product received by the customer. We invite you to click here to see the refund policy of the site www.mysecretea.fr.

These general conditions are presented in French.

We operate and are subject to the micro-enterprise regime. You can find the rules and conditions of this scheme in clicking here.

Section 1 - The different steps to follow for concluding the contract online

• Order

On the Internet: www. mysecretea.fr

You make your selection by browsing the pages of our site. Your selections are added to your cart when you click "Add to Cart." At any time while browsing our site, you can validate your order by clicking on “Payment”.

• Validation of the contract

When you click on “Payment”, a confirmation message appears. It summarizes all the products and options selected. On this page, you can either update your basket by modifying quantities and/or deleting item(s), or continue by checking the box: “I accept the T&Cs” and “Secure payment” .

You must check in this order form all the information transmitted, and in particular all the elements useful for delivery (delivery address, digital code, telephone numbers, etc.) The prior collection of the Internet user's identification elements (first name , name, email address, bank details, etc.) facilitates the stages of concluding the contract. The customer can therefore save their contact details by checking the “Save my contact details for next time” box. (Click here to view our privacy policy)

If you do not need to modify the form and want to continue with your order, you must click on "Continue to shipping method".

To continue your order, you must finally click on “Continue to payment method” then “Place my order”.

After payment on our secure server (see ''payment''), an acknowledgment of receipt is displayed. It confirms the registration of your order and informs you that an electronic confirmation message will be sent to you as soon as possible.

In the event of a risk relating to product availability, we reserve the right to refuse an order for the same product from a certain quantity (greater than 100).

• Technical means of identifying and correcting errors

You have the right at any time to identify and correct any errors made when entering your data. When you notice an error after the conclusion of the contract, you must contact us (click here to access the ''contact us'' section)

Section 2 - Conditions of archiving and access to the contract

We will archive contracts, purchase orders and invoices on a reliable and durable medium.

You have the right to communicate these documents for orders of an amount greater than or equal to €120.

Section 3 - Legal and contractual guarantees

• Legal guarantees

In accordance with the legal provisions in force relating to the conformity of the goods with the contract, in terms of hidden defects (available in appendix 1 of these conditions), we will reimburse you or exchange any product which is apparently defective, damaged or damaged or which does not correspond to your order. .

We will also reimburse you for the full return costs upon presentation of supporting documents. (Photo, video, etc.)

If applicable, we invite you to read our Refund Policy.

• Responsibility

We do everything possible to satisfy you. We are responsible for the proper execution of these general conditions. However, our liability cannot be incurred due to a fortuitous event, a case of force majeure, the unforeseeable and insurmountable act of a third party to the contract or due to the non-compliance of the product with foreign legislation in the event of delivery to a country other than France.

Section 4 - Delivery times, costs and terms

• Terms of delivery

We will deliver the products to you at the address indicated in the order form.

• delivery time

We will deliver to you no later than the date indicated in your order confirmation message.

In the event of a delay in delivery, we will inform you by email as soon as possible and offer you a new date.

If the ordered product is unavailable, we will inform you as soon as possible. We will offer you a product of equivalent quality or price.

• Shipping cost

On www.mysecretea.fr delivery costs are free from 70 euros of purchase by Mondial Relay shipment.

• Delivery tracking

You can contact us by email for any questions relating to your delivery (click here to access the ''contact us'' section)

However, we remind you that we offer the service: “Order notification” which gives you real-time notifications concerning the status and progress of your order (On average, 1 notification every 2 days)

Section 5 - The price

The prices of our products are indicated in euros excluding taxes (VAT not applicable, art. 293 B of the CGI)

If you request delivery outside French territory, your order may be subject to possible taxes and customs duties when it arrives at its destination.

Payment of these duties and taxes is your responsibility and we invite you to inquire with the competent authorities in your country. You must also check the possibilities of importing or using the products you order from us in the country of destination.

Section 6 - Payment terms and security means

We only collect your payment at the time of shipment. You can therefore freely cancel your order as long as it is not handed over to our carrier for shipment. As soon as your order is delivered for shipment, an electronic message informs you that we will collect it from you.

However, it can sometimes happen that payment is collected when the contract is concluded.

• Means of payment

You have several payment methods to pay for your purchases on www.mysecretea.fr.

- Either by bank cards: Visa, MasterCard, American Express, other credit cards:

Payment is made on the secure banking servers of our STRIPE partners. This implies that no banking information concerning you passes through our site.

Payment by credit card is therefore perfectly secure; your order will be recorded and validated upon acceptance of payment by the bank you have chosen.

-Either by PayPal:

With PayPal your financial information is never communicated to www.mysecretea.fr . Indeed, PayPal encrypts and protects your card number. Pay online by simply providing your email address and password.

• Security

Payments via our site are subject to a security system. We have adopted the Secure Socket Layer (SSL) protocol to encrypt credit card details. To protect you against possible intrusion, we do not store credit card numbers on our computer servers.

Section 7 - Satisfied or refunded: terms of exercising the right of withdrawal

In compliance with legal provisions, you have 14 days from receipt of your product to exercise your right of withdrawal. No justification of reasons or payment of penalty will be requested from you, provided that the product has not been opened, and with the exception of the return costs, which remain your responsibility, we will reimburse you in full. later within 30 days following your withdrawal. On our proposal, you can also opt for another reimbursement method.

In accordance with legal provisions, the right of withdrawal cannot be exercised for products made to order, according to the consumer's particular specifications or on audio, video or computer software recordings unsealed by the customer.

Section 6 - The duration of the contract and validity of the price.

The products remain the entire property of www.mysecretea.fr until full payment of the price by PayPal or Stripe.

Our price offers are only valid within the double limit of the validity period of the offer concerned and available stocks.

Our offers of goods and prices are valid if they appear online on the site on the day of the order

Section 7 - Applicable legislation/Competent jurisdiction

These conditions are subject to French law.

In the event of a dispute on substance or form, the French courts will have sole jurisdiction.

Section 8 - Contact us/after-sales service

If you wish to contact us, our customer service is at your disposal at the following address: contact@mysecretea.fr

Section 9 - Personal information

We collect your personal information for the management of your orders and the monitoring of our commercial relations.

In accordance with the Data Protection Act of January 6, 1978, you have the right to access, delete, rectify and oppose personal data concerning you. Simply write to us online at Customer Service, giving us your first name, last name, email address, address and if possible your customer reference. (See “Privacy Policy”)

Appendix 1: Provisions of the Consumer Code concerning the legal guarantee of conformity

Article L211-4

The seller is required to deliver goods in conformity with the contract and is liable for any lack of conformity existing at the time of delivery.

He is also liable for defects in conformity resulting from the packaging, assembly instructions or installation when this has been his responsibility by the contract or has been carried out under his responsibility.

Article L211-5

To comply with the contract, the property must:

1° Be suitable for the use usually expected of similar goods and, where applicable:

- correspond to the description given by the seller and possess the qualities that the seller presented to the buyer in the form of a sample or model;

- present the qualities that a buyer can legitimately expect having regard to the public declarations made by the seller, by the producer or by his representative, in particular in advertising or labeling;

2° Or present the characteristics defined by mutual agreement by the parties or be suitable for any special use sought by the buyer, brought to the attention of the seller and which the latter has accepted.

Article L211-6

The seller is not bound by the public declarations of the producer or his representative if it is established that he did not know them and was not legitimately in a position to know them.

Article L211-7

Defects of conformity which appear within six months of delivery of the goods are presumed to exist at the time of delivery, unless proven otherwise.

The seller can combat this presumption if it is not compatible with the nature of the goods or the alleged lack of conformity.

Article L211-8

The buyer has the right to demand that the goods conform to the contract. He cannot, however, contest conformity by invoking a defect that he knew or could not have ignored when he contracted. The same applies when the defect has its origin in the materials he himself supplied.

Article L211-9

In the event of a lack of conformity, the buyer chooses between repair and replacement of the goods.

However, the seller may not proceed according to the buyer's choice if this choice results in a cost that is manifestly disproportionate with regard to the other method, taking into account the value of the goods or the importance of the defect. He is then required to proceed, unless impossible, according to the method not chosen by the buyer.

Article L211-10

If repair and replacement of the goods are impossible, the buyer may return the goods and have the price refunded or keep the goods and have part of the price refunded.

The same faculty is open to him:

1° If the solution requested, proposed or agreed pursuant to article L. 211-9 cannot be implemented within one month following the buyer's complaint;

2° Or if this solution cannot be done without major inconvenience for him taking into account the nature of the property and the use he is seeking.

However, the sale cannot be canceled if the lack of conformity is minor.

Article L211-11

The application of the provisions of articles L. 211-9 and L. 211-10 takes place without any cost for the buyer.

These same provisions do not prevent the award of damages.

Article L211-12

The action resulting from the lack of conformity is prescribed two years from the delivery of the goods.

Article L211-13

The provisions of this section do not deprive the buyer of the right to exercise the action resulting from redhibitory defects as it results from articles 1641 to 1649 of the civil code or any other action of a contractual or extra-contractual nature which is recognized to him by the law.

Article L211-14

The recourse action may be exercised by the final seller against successive sellers or intermediaries and the producer of the tangible movable property, according to the principles of the civil code.

Appendix 2: Provisions of the Civil Code concerning the guarantee against hidden defects

Section 1641

The seller is bound by the guarantee for hidden defects in the item sold which make it unfit for the use for which it is intended, or which reduce this use to such an extent that the buyer would not have acquired it, or would not have used it. would have given only a lower price, if he had known them.

Article 1642

The seller is not liable for apparent defects of which the buyer was able to convince himself.

Article 1642-1

The seller of a building to be constructed cannot be discharged, neither before receipt of the work, nor before the expiration of a period of one month after the purchaser takes possession, of construction defects or defects. of conformity then apparent.

There will be no reason to terminate the contract or reduce the price if the seller undertakes to repair.

Article 1643

He is liable for hidden defects, even if he is not aware of them, unless, in this case, he has stipulated that he will not be obliged to provide any guarantee.

Section 1644

In the case of articles 1641 and 1643, the buyer has the choice of returning the thing and having the price refunded, or keeping the thing and having part of the price returned, as will be arbitrated by experts. .

Article 1645

If the seller knew of the defects in the item, he is liable, in addition to restitution of the price he received, for all damages owed to the buyer.

Article 1646

If the seller is unaware of the defects in the item, he will only be required to return the price, and to reimburse the buyer for the costs incurred by the sale.

Article 1646-1

The seller of a building to be constructed is bound, from receipt of the work, to the obligations of which architects, contractors and other persons linked to the project owner by a work rental contract are themselves bound in application of articles 1792, 1792-1, 1792-2 and 1792-3 of this code.

These guarantees benefit successive owners of the building.

There will be no reason to cancel the sale or reduce the price if the seller undertakes to repair the damage defined in articles 1792, 1792-1 and 1792-2 of this code and to assume the guarantee provided for in Article 1792-3.

Article 1647

If the thing which had defects perished as a result of its poor quality, the loss is for the seller, who will be liable to the buyer for restitution of the price and other compensation explained in the two preceding articles.

But the loss occurring by fortuitous event will be for the account of the buyer.

Article 1648

Action resulting from redhibitory defects must be brought by the purchaser within two years from the discovery of the defect.

In the case provided for by article 1642-1, the action must be brought, under penalty of foreclosure, within the year following the date on which the seller can be released from the apparent defects or lack of conformity.

Article 1649

It does not take place in sales made by legal authority.